Service of DCEC engine
From city to desert, từ đất liền ra biển, từ đồng bằng đến cao độ, gần một nghìn trạm dịch vụ sẽ cung cấp dịch vụ động cơ tốt nhất cho bạn mọi lúc, khắp Trung Quốc. Trong khi đó, Cummins Co., Cây thì là, TNHH. will support us with their global service network.
DCEC is dedicated to build first class service brand which matches its first class engines, below is DCEC’s commitment to all customers:
1) Warranty mileage for the mechanical engines equipped to trucks is 18 months or 200K kilometers, warranty mileage for the electronic engines equipped to trucks is 24 months or 200k kilometers, whichever occurs first (excluding tippers)
2) Warranty mileage for the engines equipped to buses is 24 months or 240K kilometers, which occurs first.
3) The warranty time for the engines equipped to construction equipment is 24 months or 2000 hours of operation, whichever occurs first.
4) The warrant time for the engines equipped to marine(excluding drive generator engines) is 12 months(or 1500 hours of operations in intermitten rating/3000 hours of operation in medium duration rating/5000 hours of operation in heavy duty rating/unlimited in prime power rating and continuous power rating), whichever occurs first.
1) Professional Service:
Inspection and maintenance is strictly complied with Cummins engine maintenance standard, relevant procedure is published on the board.
2) Timely Service:
24-hour on duty to handle the feedback from customers in time.
3) Honest Service:
Standardize warranty parts
Standardize service parts packing, marking & maximum limited price
Standardize man-hour & labor fee standard
Standardize inspection and maintenance working process
4) Standard Service
Standardize sings, markings, tools in engine repairing areas among different service stations.
Standardize the conduct of all staffs in service station.
